Customer support
Write to support@astropalmlive.com for payment problems, a report that has not arrived, or anything that appears to be broken.
Gaurav Partap Singh Minhas, sole proprietor, trading as AstroPalmLive
B-20, First Floor, RPS Palms, Sector 88, Faridabad, Haryana, 121002, India
Grievance Officer
Under the Consumer Protection (E-Commerce) Rules, 2020, a named person is responsible for complaints.
Pooja Minhas
Grievance Officer
B-20, First Floor, RPS Palms, Sector 88, Faridabad, Haryana, 121002, India
Complaint handling
First response within 24 working hours. Resolution within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.
If we require further information to proceed, we will ask for it once and clearly.
What to include
When you write to us, include the email address you used, your order or payment reference, a screenshot of the error or the payment, and a short description of the issue.
Data and privacy complaints
Questions or complaints about your personal data go to the same Grievance Officer, at the same address, on the same timelines. Write to support@astropalmlive.com and state the subject in the subject line.
Further recourse
You may approach the National Consumer Helpline or the consumer commission for your area. Use of our grievance route is not a condition of your statutory rights.
Requests we cannot fulfill
We cannot connect you with a human reader, because there is none. Your chart is computed exactly, then written for you by AI following classical Jyotish (Vedic astrology) and palmistry rules. No human sees your hand. The word live refers to the live palm scan, not to a live person.